Sorry to hear that you had such a bad experience with Latchkey. They do a lot of work on both my business and personal cars and I've never had any problems with him. More telling he even takes care of my mother in-laws car for me and she doesn't have any complaints!
I will tell you one lesson I've learned many times - always always always get an estimate! You can't blame the other guy for something being too expensive when you didn't even ask what the cost would be.
Hope it all gets fixed up for you.
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