100% customer satisfaction is a pipe dream.
I'm beginning to see the trend that some Senior members recently "counseled" me about. Most of the scathing restaurant reviews are being posted by Junior members.
At the risk of calling some kettles black, I think it's fair to say that unless we have spoken to the staff about whatever it is that is wrong with our dining experience, and if necessary to the management, and still haven't been satisfied, then we shouldn't hide behind the anonymity of this forum to publicly undermine someone's business and livelihood.
Why not report a dry burger after the first bite, because not only would you likely get a fresh burger but the rest of us would all benefit from the chef's renewed vigilance.
Come on Juniors, there is a way to say what we need to say without ruining someone's career.
Amen.
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