We got two android phones at the Belknap Mall store about 2 years ago. It took two visits and quite of bit of time for us to decide and the sales clerk was both very patient and knowledgeable. We planned our visits for early morning when they were not busy. Also as with sales clerks in most stores, some are good and some not.
About 2 months later I had a problem with my phone and called Verizon; the tech was also patient and knowledgeable. The problem was identified as being hardware so a replacement phone arrived the next day. I was disappointed that the Motorola warranty replacements are "certified pre-owned" otherwise the service was very good.
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