Quote:
Originally Posted by Barbara
I have heard horror stories from friends about their experiences at the franchise retail stores. I will only go to the corporate stores.
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Yes, this.
If you went to the store I'm thinking of you weren't at a "Verizon Wireless" store, you were at a "Go Wireless" store, which primarily sells Verizon products. They're not a service center, and just like you wouldn't take a product back to WalMart and expect them to honor a warranty part for a Panasonic TV, you can't take a Samsung phone to a Verizon reseller and expect them to do much about it.
I do think they make it more confusing than it needs to be. These reseller stores display the Verizon logos, so it's easy to think they are corporate stores, but they're not.