Quote:
Originally Posted by sky's
First of all I hate to start the new year off on a negative post but ill leave it up to the members to form there own opinion. After 10+ years I was talked into switching over to Verizon from US Cellular. Cost is very competitive however the local service center in my opinion has room for improving. During the switch my wife and I purchased new phones. The phone I received was the Samsung Galaxy 4. After 4 months or so I had problems with the phone charging both with a home outlet and the car charger, googled the model and discovered some of these phones over heat and can cause the battery to bulge creating a malfunction. OK no problem its warrantied and lets face it these things happen. so I went to the Verizon store that recently moved to Center Harbor were our original contract began and were we purchased the phones only to discover they hand you a piece of paper and tell you to call Verizon’s Customer service and they will send you a new phone. Nothing like "passing the buck" I think I purchased the phone from you but you don't service them apparently. So I go home call Verizon got disconnected twice and sat on hold for nearly 30 minutes the new phone did come the next day however the second package that was supposed to be sent did not arrive and that contained the new battery. I proceeded back to the Verizon store only to find out they don’t have batteries and again I have to call Corporate Verizon’s customer service and find out were the second package is, SERIOUSLY??? Maybe I’m old fashioned but what happened to customer service??  |
The store in Center harbor is a Premiere Retailer as opposed to a Verizon Store. The Retailer can sell the phones and plans and do other things, but can't help much with phone troubles. Here is the info on Verizon Stores in Center Harbor. Looks like you may have gone to Go Wireless, a retailer.
http://www.verizonwireless.com/b2c/dispatcher?action=DISPLAY&item=_STORE_SEARCH&CURRENT_TYPE_LABEL=All%20Stores&prefix=0
Long before Easy Techs came to Staples, people would try to bring a computer or other piece of equipment into the store for us to work on. We did not service the unit, only sold them.
I bought one phone from a retailer, and had similar issues. All peachy during the sale, and more lemony after. Real sour taste in the mouth.
Since then, we have dealt with the Verizon Store in Rochester, across from Walmart, and have had zero issues with customer service there.
Sorry for your troubles, Sky, but that is the problem dealing with a retailer. Maybe they could have been a little more helpful, or at least pleasant.