I would like to thank everyone who took the time to post a reply, good or bad, about their past visits to Canoe. It has been our intention to provide the best food, service and atmosphere for our guest possible. Apparently we have fallen short of that on a few ocassions and I apologize for that.
Reading some, actually all of the postings, there seems to be some confusion regarding our reservations and policy on children. We take reservations for parties of five or more only. We have a limited number of tables (6 of our 40) that will accomodate parties of 5 or more. As for taking reservations for smaller parties, it is imposible to determine how long people will take to have dinner. Especially for some, this could be a once a week or month ocassion and I will not ask a party to hurry up and finish because the next reservation is waiting for this table. Hense our motto "sit back, relax and enjoy".
As for children, we welcome diners of all ages. There is no such thing as "second class" at Canoe. We value every customer who walks in the door, whether they are locals, vacationers, summer residents or the person just passing thru. We have 200 seats at the restaurant and 5 differant dining rooms; we reserve 50 of our 200 seats (1 of 5 dinning rooms) for adults only. We never force anyone to sit where they do not want to. The reason for the adult only dining room is that there are some /alot of people who either do not have children or for the ones who do, when they go out to dinner for a special ocassion they want to be with adults; despite as well behaved as all of your children may be. This is a policy we have had since opening and is accepted by the majority of our guest. For those who do not, I hope you can understand and have been in a situation before where you may have enjoyed a night away.
As for the greeting at the front desk, I cannot appoligize enough if you were treated rudely. Your dining experience starts when you open the door. There is no excuse for unprofessional behavior or attitudes. I again appoligize and will do everything possible to correct this.
Our motto, "we make fresh, we keep it simple, we make it great". Being the chef I can assure you we only buy the best. If something is not up to you standards I want to know about it so I can correct any problems you may be having.
Again I am sorry for any mishaps. Any and all comments, good and bad, are welcome. All of your comments are and will be discussed with managent and staff to prevent this from happening again.
I hope I have answered your concerns and hope you will give Canoe another try.
Sincerely,
Scott Ouellette
Owner/Chef
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