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Originally Posted by Resident 2B
(edited by Upthesaukee)...Scott, I do hope you address this opportunity to improve the overall dining experience for all your guests. I realize you do not really need me or my family as patrons because you have a great business, but over time you will lose more than us. In the past, we account for only 20 to 30 dinners a season. Staying on top involves listening to your customers.
Resident 2B
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Resident 2B...I appreciate your comments and your feelings can never be taken as wrong. However, as one who has done a lot of training on customer service and satisfaction, I can assure you that an owner had better be concerned about each and every customer with whom he/she and/or the staff comes in contact. When a business loses customers, only 4% complain openly...the rest just go away. Not all that leave are dissatisfied, but for every one (or four) that leave, to maintain the status quo, the owner must take in additional new business. If he misses your 20 dinners, he is going to miss many more because you (any dissatisfied customer, not just you R2b personally) will tell additional people about your experience and they may very well choose not to try that business. The owner then has many more new customers to bring in just to stay even, never mind grow and prosper even more. Trust me on this, and I don't know Chef Scott, and I have never eaten at Canoe, but from the tone of his post, he does care about you and any and every dissatisfied customer, and I hope you can give him an unannounced last chance, and see if things are any better.
Bottom line, your business should be important to the owner, whether it is one meal for four, or forty meals for four, and I think the Chef is now keenly aware that there are areas that may need to be addressed and again, I feel he does care. Thanks for your comments R2b.