[JDeere]

I have been to Canoe several times and agree that the food is good. But their attitude towards problems will eventually bring them down. I had dinner with my wife and 2 friends. One of the dinners was not cooked as it was ordered. The person picked at it but ultimately decided it was too raw to eat. I know that the food could have been sent back as soon as it was noticed but that never works out well since everyone else is eating and the dinner usually comes back in worse shape. Anyway the person in our party told the server that the food was raw. The server agrees but comes back and says there is nothing that they will do about it. As we are leaving Scott is out front and the person tells of the undercooked food. Instead of apologizing Scott explains that the food should have been sent back to be cooked more and then goes on to tell how food is cooked. No idea where he was going with his story. There was no disagreement that the food was not cooked as ordered so why the story? The mistake was his not the customers.



I have never been in any restaurant where a customer makes a legitimate complaint or even an illegitimate complaint and both the server and owner do nothing about it. The person in our party was not looking for a free meal but something should have been offered. I know the restaurant is more than busy enough not to care about the lose of 4 customers but I believe in the adage that if you do something right for a customer you will be lucky if they tell one person of how good you were but do something wrong and you can be sure that person will tell everyone they meet.