We have enough laws in this country but there should be one that forces a gratuity charge on anything.
The gift certificate should say that the gratuity is not included. That way whoever goes to the spa he/she can give what they feel they deserve.
I still think that the owner of the spa gets some of the gratuity when it's charged up front. Maybe not a lot, but they'll take some of it.
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It's never crowded along the extra mile.
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