Fairpoint is not well known for speedy repairs. I had an issue at my home and was told that it would be 10 days due to storm damage etc. When I called back after 11 days and still no service, I was told that due to the amount of lines down in my area it would be at least another 2 weeks. I live 300 wire feet from the hub in Concord, and I can hit the building with a rock from my driveway. After informing them of how close I am amazingly there was a tech there in about 15 minutes. Keep pressure on them, they are trying hard to repair their tarnished image. I do understand that some areas did get hit hard from the storm, but a week is a long stretch. Also report the amount of down time to the puc.
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