Its new management, new location, new setup, so its bound to be a different.
What I found confusing was the layout. There is a clearly labeled "IN" window and a likewise labeled "OUT" window, but the cash register
counter mostly blocked the OUT. So I went to the "IN" but all the employees were hanging by the OUT and the cash register.
Sometimes the employee doing the bagel would hand it to the cashier, sometimes they would ring it up.... all VERY confusing. My order was taken at the OUT window and rang up by some third person that I had to wait for to show up from the back.
So maybe a gentle suggestion would be to have it obvious where to order(and have staff there), and where to pickup, and the behind the scenes, like the register, should be in the back, behind the wall. I, as a customer, want to order, get my stuff and leave, not look or wait on the intermediate mechanisms.
I'm sure it will all work out.
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