We had stop and go service Sunday evening but the modem never lost synch and the internet light stayed green. When the speed test did run it was our normal 1.54 down 0.4 up. So I think that the line to the substation is good but Fairpoint was having capacity issues higher up in the network.
We did experience very poor internal Fairpoint coordination after a major 7/2 outage, the 26 pair cable on Welch was down between several poles. Trouble report "tickets" were entered and then mysteriously lost in interstellar space. Internet tech support was not able to get info on repair status and so on. I think that the old, formally Verizon and Bell Atlantic segment, has never been integrated with the newer internet based part of the company.
The tech that repaired our service, same one that did the original install, was a pleasure to work with and got us up and running in short order. That is, as soon as he was aware that we had a problem. And that was when I saw him up on a nearby pole working another problem as he had yet to receive our repair ticket. And he called a few days later to make sure that our service was still OK. So there are a lot of good folk in the company, the real problem is one of the management structure.
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