I've had bad experiences at resellers...and also once at a company store. Having said that, the resellers were worse, and I now always go to a company store and avoid the resellers. (Speaking of which, the shop on Main St. in Wolfeboro where the Verizon reseller was is now vacant...)
The company store in Concord (Ft Eddy Road, plaza next to Hannaford's and LLBean) was waaaay too busy most times I tried to do anything in there. They did 'fix' a problem that a reseller had caused though, so I'll give them points for that.
The company store in Rochester (across the street from Walmart) is a little less busy, but there's still usually a wait. They do keep a list though, so you get waited on in order. We just upgraded to smartphones about 2 weeks ago at the Rochester store, and the sales/tech person did a really nice job. He took time to understand what we needed, answered all our questions, and ran up several 'what if' options for what different plans would cost.
FWIW...we ended up doing the traditional discounted phone price/2 year contract "More Everything" deal instead of their new "Edge" plan, since the break-even period (for us) was about 10 months.
Now if I could just get the kids off our plan to lower our bill...but now that's going to have to wait 2 years.
