Huh, well it's been a while since I have been on this forum and I can see I missed a bit. Scott, nice of you to post and address the concerns of your patrons, it shows good business practices. Aside of that, the food is good - or at least I have never been disappointed with it, but yes, the service (more so the hostess') and communication to the customer needs some "tuning up". I would consider going back - sans my little guy - to give it another try and see what happens, it's hard to dispute the efforts of the owner in this case trying to make it right.
And on a side note, to all of you that commented on the well or ill behaved nature of a child, keep one thing in mind... there are NO bad children, only bad parents. Children are a product of their environment and they are what they learn / are taught. So, next time you are in a supermarket or out having dinner, take a look at that kid running around and see how the 'rents are handling it, you'll be surprised - I assure you!
