Quote:
Originally Posted by Sunbeam lodge
After reading the Fuller article an bankruptcy I reluctantly cancelled my business with them as I cannot take the chance deliveries will not be made. I feel very sorry for the employees but There has been no response from Fred giving us assurance he will remain in business or solve his problems. Even if someone does step in the customer base will probably be gone. I think Fred should have given us some support like we have given him over the years. The minimum he could have done was to communicate his side of the story. I changed to Stafford.
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When oil spiked a few years ago I called Fuller asking to match the pricing of other oil suppliers. Their response was we charge more so we can provide the automatic delivery service. I never had to think about the level in my tank for 14 years. I thought that should actually get me a discount not a premium. They had my business and could easily forecast it so I felt I deservered a better price. I stayed with Fuller anyway.
Fast forward to last year and we ran out twice due to them not delivering on time. 2 times at 5 degrees pouring diesel in the tank at 10pm was enough. If I have to monitor the level myself I might as well just buy the cheaspest oil...
Add in all the harasment crap and I do not feel bad leaving.