Measure of customer Service?
Metrocast? Well I envy you! I have far better luck with another VOIP vendor. Vonage, is great as long as Metrocast internet is up. Which is the biggest problem. I here of many folks using Google for their phone calls and it is free! Not sure how that works.
Seems like the union wants to keep their Cadillac pension plan and retirement health benefits when US companies are dissolving pension plans in favor of 401Ks and IRA and retirement health plans in favor of Part C. I don't blame Fairpoint in being competitive especially when POTS (plain old telephone service) is in a rapid decline. It is like putting the horse behind the cart.
Fibre optics network is extremely expensive compares to cable, yet the bandwidth is astronomical. Fairpoint can only survive providing the bandwidth to internet providers and large companies.
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Someday may never be an actual day.
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