Quote:
Originally Posted by KarenM
First Jetskier, I sincerely thank you for coming to Faro Italian Grille! Before working in the restaurant industry I had experiences similar to yours and wondered why I couldn't be seated earlier.
I was working at Faro last night, and what may not have been noticeable is that we had two large parties for dinner - one, a party of 25, was seated in the back room which is not visible from the lobby.
The Management at Faro is committed to providing an excellent dining experience to all guests and believe great service is an important part of that experience. Rather than seat a guest and disappoint them with a long wait for their meal, the manager chose to inform guests of a wait for tables, and accepted the risk that guests may choose to dine elsewhere. Please believe that none of us like to see a guest leave, but it is preferable to us providing a disappointing experience.
I believe we met before at another establishment (we had a discussion about Chefs and their love of heavy metal music  !), and I truly hope that you consider visiting again! |
Hi Karen,
Thank you for the professional response.
I think that the reception desk folks can use a bit of training. If they explained that there were a couple of large parties and the kitchen was currently capacity limited, I would have been happy to wait. When you look at a relatively empty dining room with no one waiting in the reception area and are simply told that it will be 45 minutes it becomes a "huh?" moment.
The other suggestion is that you strongly recommend reservations. I don't think that you are really ready for walk in traffic that might strain your current capacity.
We will give it another shot another day (with a reservation :-) ).
Jetskier
