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donnamatrix · 11-30-2005, 01:39 PM

Hi.

Just wanted everyone to know that Ron Anderson, the Kitchen/Bath Specialty manager at Home Depot is a great fellow to work with. When Winnisquam Wood Products screwed up our $900 Corian counter and declined to remedy the situation, Home Depot (who had subcontracted WWP for the job) stepped to the plate. They allowed us to use our $900 already paid for the Corian for any product. We decided against Corian, as Home Depot's manufacturer is WWP... instead we ordered Silestone. Which is more expensive, but great. In the interim, Ron had come to our house and installed a Formica countertop to the cabinet base to enable us to use the "island" throughout the time it took to get the Silestone. He did this on a Sunday! I love the Silestone, and am truly delighted with Home Depot's customer service efforts.

11-30-2005, 01:39 PM	#6
donnamatrix Senior Member Join Date: Apr 2004 Location: Moultonboro Posts: 833 Thanks: 24 Thanked 258 Times in 120 Posts	Update to countertop issue Hi. Just wanted everyone to know that Ron Anderson, the Kitchen/Bath Specialty manager at Home Depot is a great fellow to work with. When Winnisquam Wood Products screwed up our $900 Corian counter and declined to remedy the situation, Home Depot (who had subcontracted WWP for the job) stepped to the plate. They allowed us to use our $900 already paid for the Corian for any product. We decided against Corian, as Home Depot's manufacturer is WWP... instead we ordered Silestone. Which is more expensive, but great. In the interim, Ron had come to our house and installed a Formica countertop to the cabinet base to enable us to use the "island" throughout the time it took to get the Silestone. He did this on a Sunday! I love the Silestone, and am truly delighted with Home Depot's customer service efforts.