Winnipesaukee Forum - View Single Post

WinniMarine · 03-09-2015, 10:06 AM

LIforrelaxin, until 2007 I preferred the Volvo Penta also and we were one of their largest dealers in New England. They then came out with the SX-A and DP-A drives and we started having problems that we are still seeing. Mercruiser addressed many of their issues such as corrosion and harsh shifting and we starting seeing fewer problems with them over Volvo Penta so we made the switch to selling all Mercruiser. They are both good drives but Mercruiser is much better to work with when you do have a problem. They take great care of their dealers which allows dealers to take better care of their customers...

I just also want to make the point that over half of our customers are on Winnipesaukee and you do not need to own a trailer to have us service your boat. We are in and out daily at Silver Sands Motel ramp which is less than 10 minutes from our dealership. We also travel to boats at other locations. We have as many if not more technicians than all of the Winnipesaukee dealerships which gives us the capability to service you quickly. We are in the "Top 5" dealerships for Crownline, Premier and Palm Beach and that's not by just selling boats on Winnisquam...

We work on a weekly schedule during the spring and it is crazy!!! The guys are working 6 or 7 days weeks and we don't know what's going to be completed for that week until Friday and we try to call those customers as soon as we know. It's typically just a few boats out of the 120-150 a week that we are putting out of the service shop and those are normally completed by the end of the weekend. We don't get weeks behind like other places do, you wouldn't believe the stories I hear talking with my friends that work at other marinas. I don't know how it ended up being your boat both years that was blocked in but that's not typical. We store in the buildings and storage lots based on when people want their boats in the spring, we send out a mailer to ask a date in March and we schedule weekly based on output in the past so we do have a system in place that typically gets the job done.

The important thing is that we care and go way out of our way to take care of customers when a problem arises. There are many places that employees are burned out and they have issues all the time so it's just damage control. We are not dealing with unhappy customers all they time as most people are very happy and when we have a problem we take care of it...

Ryan Crawford
VP
Winnisquam Marine

03-09-2015, 10:06 AM	#11
WinniMarine Member Join Date: Jun 2012 Location: 12 Sunset Dr. Belmont, NH 03220 Posts: 20 Thanks: 2 Thanked 62 Times in 10 Posts	Crownline Winnisquam Marine LIforrelaxin, until 2007 I preferred the Volvo Penta also and we were one of their largest dealers in New England. They then came out with the SX-A and DP-A drives and we started having problems that we are still seeing. Mercruiser addressed many of their issues such as corrosion and harsh shifting and we starting seeing fewer problems with them over Volvo Penta so we made the switch to selling all Mercruiser. They are both good drives but Mercruiser is much better to work with when you do have a problem. They take great care of their dealers which allows dealers to take better care of their customers... I just also want to make the point that over half of our customers are on Winnipesaukee and you do not need to own a trailer to have us service your boat. We are in and out daily at Silver Sands Motel ramp which is less than 10 minutes from our dealership. We also travel to boats at other locations. We have as many if not more technicians than all of the Winnipesaukee dealerships which gives us the capability to service you quickly. We are in the "Top 5" dealerships for Crownline, Premier and Palm Beach and that's not by just selling boats on Winnisquam... We work on a weekly schedule during the spring and it is crazy!!! The guys are working 6 or 7 days weeks and we don't know what's going to be completed for that week until Friday and we try to call those customers as soon as we know. It's typically just a few boats out of the 120-150 a week that we are putting out of the service shop and those are normally completed by the end of the weekend. We don't get weeks behind like other places do, you wouldn't believe the stories I hear talking with my friends that work at other marinas. I don't know how it ended up being your boat both years that was blocked in but that's not typical. We store in the buildings and storage lots based on when people want their boats in the spring, we send out a mailer to ask a date in March and we schedule weekly based on output in the past so we do have a system in place that typically gets the job done. The important thing is that we care and go way out of our way to take care of customers when a problem arises. There are many places that employees are burned out and they have issues all the time so it's just damage control. We are not dealing with unhappy customers all they time as most people are very happy and when we have a problem we take care of it... Ryan Crawford VP Winnisquam Marine Last edited by WinniMarine; 03-09-2015 at 10:29 AM. Reason: Post before it more was added on