Quote:
Originally Posted by Phantom
Every Company faces a periodic product quality problem
Every restaurant is bound to mess up a service eventually
It's not that you have a problem, it's in the way you handle it
After more visits than I care to admit, we were at Faro's Saturday evening and was enjoying the impeccable service we've come to expect. With cocktails and the delicious breads finished, our meal arrives. Except my wife had ordered her dish sans capers ..... apologies made, the server (not our waitress) quickly retreats to the kitchen. Expecting the obvious, where the kitchen simply deletes the capers from the existing plated food we look up to find the Manager (I wish I got his name) standing at our table personally apologizing for the miscue which, as he explains was on the kitchen, as the waitress had indeed ordered properly. He goes on to let us know that the meal will be completely redone and please bear with them as this will unfortunately take 8 minutes to prepare. Interestingly not a cliché of "another few minutes" --- 8 minutes later, my wife's dish appears ...... along with the Manager who politely and discreetly slips me a "Gift Card" and renewed apologies.
To me -- You can't beat that kind of treatment and considerate staff !!
EXTREME high praise to the Manager whom I neglected to get the name
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Phantom, your kind reviews and return visits are very much appreciated by the owners and staff at Faro Italian Grille! For your information, the manager you spoke with was most likely Pat. I will make sure he sees your post, as I know it will make his day! Than you again for your support.