[JDeere]

This was the original post that started the apparent war between Pineneedles and Jdeere.

Originally Posted by JDeere

I have been to Canoe several times and agree that the food is good. But their attitude towards problems will eventually bring them down. I had dinner with my wife and 2 friends. One of the dinners was not cooked as it was ordered. The person picked at it but ultimately decided it was too raw to eat. I know that the food could have been sent back as soon as it was noticed but that never works out well since everyone else is eating and the dinner usually comes back in worse shape. Anyway the person in our party told the server that the food was raw. The server agrees but comes back and says there is nothing that they will do about it. As we are leaving Scott is out front and the person tells of the undercooked food. Instead of apologizing Scott explains that the food should have been sent back to be cooked more and then goes on to tell how food is cooked. No idea where he was going with his story. There was no disagreement that the food was not cooked as ordered so why the story? The mistake was his not the customers.

Originally Posted by JDeere

I have never been in any restaurant where a customer makes a legitimate complaint or even an illegitimate complaint and both the server and owner do nothing about it. The person in our party was not looking for a free meal but something should have been offered. I know the restaurant is more than busy enough not to care about the lose of 4 customers but I believe in the adage that if you do something right for a customer you will be lucky if they tell one person of how good you were but do something wrong and you can be sure that person will tell everyone they meet.

Canoe responded with "I do remember speaking to you last night and I did apologize, I would have gladly taken the steak off your bill if it was sent back and you didn’t want us to recook or replace the meal."

So, that I can put this to rest my beef is very simple. First, Scoot never talked to me since it was not my meal. It was the couple we were with. Second, the meal was untouched and when the waiter came to the table and asked why she did mot eat it she said it was too undercooked. Third, the waiter asked if he should tell the chef and she said yes. Fourth, no one is looking for anything from Canoe but I guess we are all curious how the owner will respond. Waiter comes back and says she should have complained sooner and he hopes this does not mean we will not be back.
Sixth, as we leave Scot is out front and my friend says hi and tells him she was the one with the raw beef. Still not looking for anything but some acknowledgment that Scott goofed. Instead we get a roll of the eyes and told that the meal should have been sent back sooner.

Now I understand and agree that the meal SHOULD have been sent back sooner BUT I am sure all would agree that in 99% of the restaurants that they have eaten in the restaurant would have done something for the guest because that is what they are suppose to do. The roll of the eyes which all of us saw was the main problem. Scot’s reply on the forum was not accurate to all of our memories.

Somehow this turned into a battle between me and Pineneedles. A person who ate there for the first time on 9/27/05 and is now an expert on all things Canoe.

To canoe I wish nothing but the best of luck but have posted because criticism might effect a change. Bottom line is maybe Scott was having a tough night or maybe he thought someone was trying to get something for nothing. The only thing I know was that his response that night was not the right way to handle it.