I'm glad you have had great dealings with Irwin, perhaps it was in the past?
I had a major problem brewing with one of their sales persons, I emailed all the current owners and upper management about it. Not one even took the time to say "What's going on", or "Sorry this is going on", nor even a "Thanks for being a customer".
So now I believe those that say that the sons are not running the business the same way as their father did. Just my opinion from doing business with them in the last 3 and 4 years.
Some on their staff are great, but their upper management seemed that they couldn't have cared less. Oh, I wasn't making a small purchase from them, just sayin!
I haven't had any business (yet) with Lakeport Landing, so I can't comment on them at all. But based on my personal experience with Irwin, I'm happy to tell anyone that asks that I wasn't happy with the way they handled my transaction (and several aspects of delivery). I'll give them the benefit of change, because the sales person I was dealing with is now gone, and this can only be an improvement for them. But their upper management didn't care at the time to look into what was going on, so as long as they are still in control, I don't believe their reputation is as great as they once were.
So I'll repeat your quote:
Exactly!
