The pump may be clogged
There could be a clog in the pump. This has happened to my Whirlpool front-loading washer several times. I suggest unplugging the washer and removing the access panel (usually on the bottom of the front side of a front-loading washer or in the back of a top-loading washer). Sometimes the pump will have a separate opening for draining it, or you can remove the drain hose at the pump and check if it is clogged.
|