I would say the key to operating this business, or really any business, is a fair service at a fair price. Do quality work, on time, and at the price you have quoted. Getting people who have used your services to think of you for their next project and recommend you to their friends will help you to grow.
I have had a lot of trouble finding craftsmen in this area, in many of the building trades, that show up when they said they would and do a satisfactory job. After much trial and error (and expense) I finally have a list of "go to" people for most all types of building repairs. I also have a really long list of people I would never call again!
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