Quote:
Originally Posted by MAXUM
Well now not everyone has a wonderful experience at Irwin.
I went over there when I was looking to buy a new to me boat and they had one on consignment. I called ahead, MADE AN APPOINTMENT and showed up on time. The sales guy, well he was busy stroking some other people who were looking at something far more expensive so he sticks me with one of the guys who happened to be one of the techs to take me out on a test run with it and left me waiting until he was done with the other folks. No apologies whatsoever. Granted the other people were there first but I highly doubt they had an appointment like I did. Now frankly he did me a huge favor because I have no use for sales guys... but that's not the point. If that wasn't disappointing enough the boat was in very nice shape but way overpriced and it had at least one glairing problem - the water pump was leaking and no they would not address that before it sold because according to them it was up to the owner at first he was telling me well it is used and not perfect but I insisted that this was not some cosmetic problem. OK I'll buy that argument about who fixes it but he didn't even bother to call the owner to see if they would fix it. When I questioned the price he said that's what it is take it or leave it I will sell it for that. My response to him, maybe you will but not to me. Two weeks later I bought a boat in Pennsylvania that was 6 years newer with 300 less hours on it and in showroom condition FOR LESS MONEY.
Now observation #2 and this is far more disturbing IMHO. Last year I was out fishing and observed one of Irwin's boats (can't miss it since it has their name written on the side of it) with what I would assume was a customer's boat. My guess is delivering it to their dock, and ya know what these guys were racing each other across the lake side by side about 200 feet apart. No question what they were doing because I saw them coming at me and they split one to either side of me closer than I would have liked and they were moving. Now I can't say they were breaking the speed limit cause I don't know and they did pass me at a legal distance, but just saying the visual did not look terribly good, I'll leave it at that.
Is that reflective of Irwin as a whole, don't know but they would not be my first choice if I were in the need of the services they provide that I can say for sure. I will at least give them the benefit of the doubt and I'm sure if they were aware of these things I would like to think they would correct them in a hurry.
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That would turn me off to them too...Nothing worse than the "seasonal" or otherwise marina help take liberties with a customers property.
They might be kids delivering the boat but if I were the owner I would see to it personally, that they treat a customer's "pride and joy" with respect.
No horseplay...period. As far as the salesman, consider it a sign from heaven that he ignored you and your wallet...you did much better without him.