I had a problem last fall with a broken water line from my pump standpipe to the house. I had someone (not Gilford Well) recommended to me come out, dug up the water line, and put about a 12-14 inch repair on the line.
My pump was installed in 1976 by my folks, and the well head was in the ground in a well tile.
In the same area as the original break, I had another leak, found just like the first one when we saw water coming out of the ground on our driveway.
I called Gilford Well on a Saturday afternoon on Easter Weekend, and they called me back in about 3 hours. We were not going to be around on Sunday, and had bottled water to drink, and water to flush toilets, so we were good for the rest of the weekend.
Gilford Well came out Monday morning, excavated the water line, cut back the pipe to where it was not brittle, removed the front of the well tile, opened up the top of the well casing, and pulled around 100 ft of well pipe and old pump, plus the electrical wire. They replaced the 100 ft of pipe and wire along with a new pump, and extended the casing to above ground.
They also replaced the pump electrical panel in the house, and re-plumbed the house connection including a water system drain should we ever want to drain down the house.
All work was done in about 5-6 hours. I was very pleased with the work, and while I had been told that Gilford Well would be super expensive, they came in lower than what others told me to expect to pay. Were they cheap? No. Did I feel that I got a good value for the price I paid? Absolutely.
Tilton BB, sorry you didn't have a good response from Gilford Well. Not sure where or how the ball got dropped by them.
