Like stated above I would contact the hot tub brand and explain the situation that it was installed as such and that had the tech informed you of the installation not being up to manufacturers code or warranty requirements they shouldn't nor would you have let them install the unit. As far as the installer being responsible for any of the costs I find that unlikely, he could've told you your warranty was good for 2,000 years, it doesn't mean he's right.. Always, ALWAYS read your warranty paperwork when purchasing anything you plan on having serviced at some time.
I always assume a salesmen is full of ****. (Excuse the language)
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