Hi Jason, I am a hot tub dealer I sell three brands of hot tubs and have two locations. I would like to ask a couple of questions, was this dealer some one who works out of a warehouse and offers $8000.00 hot tubs for $3999.99 in the seacoast area ? If it was he is selling Chinese hot tubs witch are basically a disposable hot tub.
Please don't use an extension cord no matter how good it is, it's a very dangerous condition and voids the warranty on all three brands that I carry.
If the dealer is at all reputable he should be working with you on solving this problem instead of passing it on to the manufacturer , and the manufacturer should be forcing the dealer to help the customer out.
Moral of the story try to go to a brick and mortar store with a good word of mouth reputation, stay away from the places that don't have store fronts and the internet company's, you may pay a little more but in the long run you'll be happier and get a better product
|