So here is an interesting situation as a follow up.
After the factory spoke to me and the dealer, the factory deemed that the spa is still under warranty. Because of the miss communication from the dealer not telling us the extension cord they plugged in would break warranty, and the dealer using the cord again after the first warranty coverage repair, we were found to not be in violation of our warranty. Factory already sent us a replacement motor under warranty to deal with the current issue. We did get a dedicated 20 amp outlet installed with a weather proof cover.
But, there is a problem. Per the factory, the dealer is responsible for the labor part of the warranty. The factory did tell me that this is their agreement with their dealers, and there is no other dealer in NH. They also told me that the dealer is likely not going to cover the labor part of the warranty based on the discussion with them.
So yes, I have a full factory warranty with nothing cancelled if anything else should happen. But the labor to do the repair work will be the discretion of the dealer.
I have not heard from the dealer in a week. Email, calls, messages left. Neither the manager or owner are getting back in touch with me. At this point I have to assume they are not open to talking to me because they know they are going to have a point/counterpoint conversation with me.
What would you do? How much longer should I wait before contacting the attorney generals office?
Anyone else find it odd that the factory will cover my parts, and says I have a full warranty, dealer did a bad install, but no labor coverage because that is up to the dealer?
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