I look at this from the perspective of a business owner too. Once I find out I made a mistake with my customers for any reason, I do what I can to make it right 110%. I think for this reason, I expected it when the situation is reversed.
I really have no desire to post whom the dealer or factory is for the spa. It is not relative to the situation. Who knows, maybe something is going on there out of the norm and this is an odd duck situation. Anything I post regarding them here, yelp, etc, could haunt them. I just need a really good reason, especially at this point, to provide a name.
Will post updates.
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