Be careful what you say
When you own your own business, you must be careful what you say and how you say it. Otherwise, you are likely to have a forum discussing your business in a negative way.
For example, it would have been easy for the business to have said something like; "we are so happy you have considered our company to work at your property. Just so you are aware, our company has a minimum of xx dollars for a job. If that is acceptable to you, we would be happy to come out and give you a firm quote."
Then, the customer would have to make a decision, but likely not have been offended.
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