Quote:
Originally Posted by ghfromaltonbay
We just got this email too. Considering we are seasonal users and went into "park" mode for the offseason on 9/30/16, this notice comes late. We have a DVR so there is no need for additional equipment, but since we are 300 miles from the camp, it would be a little difficult to arrange for added equipment had we needed it. Didn't they know of these changes earlier in the season? We aren't the only seasonal users, so many others are affected too.
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I guess I'm wondering if you are "parked" and not using the system, you don't really need to upgrade now. If you are able to install the new box yourself, just ask them to send it to you and install it when you get here. If you need them to do it, when you know when you are coming back just set up an appointment for the next day or so. Yes, it would be nice to have done it ahead of time before you need it but this is only a slight inconvenience.
They may have selected to do it at this time of year because there are less people around in seasonal homes and if there are problems they won't get buried as bad in service calls.
I understand the desire to get things taken care of; I'm the same way. But it should work out pretty easily. I have a simple terminal adaptor and it would be trivial to install it.
Besides, if you don't get the box until spring, you won't have to pay device fees until then.
