My wife was the manager of legal research for the Boston Trial court. She told me that Progressive was sued more than any other company.
Basically one apparently obtains what they pay for.
Some replies for Progressive.
Progressive Insurance
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Last updated: 04/09/2017
Consumer Complaints and Reviews
Carlos of Hollywood, FL on April 2, 2017
Satisfaction Rating
☆☆☆☆★
My car was hit while I was parked at a Walgreens the driver had Progressive insurance. I filed a claim and everything seemed fine. I was told I could drop off car at Progressive office and I would get a 1-day rental. When I arrived a teenage-looking agent looked at car and informed me I would have to wait since no rental car would be provided. So I was forced to waste my entire day at Progressive. When he was done with estimate he said I would get a check for 30 dollars. I could not believe his arrogance. The repair for the rear bumpers was a few hundred dollars. He then informed me I could take car to one of their contracted repair shops. So I was forced to go to another location and wait 2 hours more. Disgraceful liars. Truly disgusting people. Stay away from Progressive!
Helpful?YesNo
Richard of Plantation, FL on March 31, 2017
Satisfaction Rating
☆☆☆☆★
We got involved in an accident in our parking lot with a neighbor who is insured by Progressive (neighbor was at fault). We were assigned a Progressive Claim Rep and were told to take our car to the Progressive shop in FL for a repair estimate. Right after getting the estimate I called our rep and he said he was mailing the check right away. A week later there was no sign of any check. We called the rep an average of 15 times to no answer. When we finally managed to speak to him, he said he was going to mail the check that day. We said no and decided to drive the 20 something miles to the Progressive office to get the check in person.
We were also told to go to an auto body shop and call him from there to get a rental. Called quite a few times. No answer. Called the 1800 number and was redirected to Progressive MA since we have a MA phone numbers. We were redirected to Progressive Florida - straight to voicemail quite a few times. A couple of times we didn't even get to voicemail before the call was dropped. After finally getting through and getting the rental arranged, we arrived at Enterprise to be told Progressive was only paying up to $25 per day (wouldn't cover a compact SUV). We drive a mid-size SUV.
I called Progressive again to ask about this. After being redirected from MA to FL and managing to speak to someone in the Florida office, the representative not only indirectly accused me of lying, but was passive aggressive, and said there was nothing she could do. The word nightmare doesn't even begin to describe my experience with Progressive. Extremely unprofessional, at least with the Florida side. On the bright side, when I was directed to MA because of my MA phone number, the reps I spoke to were friendly, polite and seem to be trying to help.
Helpful?YesNo
Francis of Ocklawaha, FL on March 30, 2017
Satisfaction Rating
☆☆☆☆★
Worst company ever. I'm not at fault, hit by Progressive driver (young girl on phone). She doesn't have the coverage to fix the new Lincoln she hit so my insurance fix it. (Over 10k). Progressive covers rental and towing. Done. Now comes diminished value. 5k. Progressive said two weeks. It's been a month. I've called, sent emails and not one return call. I'm taking these crooks to court. They can pay for everything plus interest. My advice, If you have to deal with Progressive get an attorney.
Helpful?YesNo
Richard of Bayport, NY on March 30, 2017
Satisfaction Rating
☆☆☆☆★
Was with Geico and began comparing rates online. Progressive quoted me a great rate. Made the switch and paid in full. Less than a week goes by and my rate went up 20%. They said an underwriting audit discovered a PIP claim from 2012. When I inquired, they said my wife went to the doctor after being rear ended while sitting at a light. They said the doctor was paid $47 dollars. They said my score went from 0 claims to 1 in less than 5 years. So... beware of the ole bait and switch. They will get you signed up, and then they will figure a way to up your premium. Be careful. I'm going back to GEICO.
Helpful?YesNo
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