Quote:
Originally Posted by SAMIAM
Wow....that is a tough call. Either way, someone is going to be unhappy.
To make matters worse....if you turn down the walk-in customer, the reservation will probably show up half an hour late.
Not easy being a restaurant owner.
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In any business serving the public you will never keep 100% of your customers happy. But social media has made it easy to "out" any place that a customer has a problem with. Even if the customer is wrong, it is difficult for the owner or manager to engage in a public fight with a disgruntled patron.
According to CNBC: 60% of new restaurants fail within their first year. 80% fail within the first five years.
Yes, it is a difficult business, but some local places still manage to do it very well. You know who you are!
