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lobstadanca · 08-23-2017, 10:17 AM

Thanks to all for your helpful suggestions! We have had insurance coverage through a local agency since 1998. It was a family run agency, but changed names 3 times since 1998.

I always felt they shopped around to provide us with the best coverage for our home and within the past 1-2 years, we added auto and watercraft policies.

I don't recall that we have ever submitted a claim through them until recently. They will not be paying the claim based on an understanding of our homeowners coverage I had with them in 2014. The company had undergone another name change and we moved here as our primary residence. The original people I talked to are no longer with the company. There is nothing in writing, no recorded phone calls, etc.

As one poster noted, a company is only as good as in the manner they process claims.

Thank you again for all of your recommendations. I will research the most promising ones. We'd like to go with a company who has a great reputation and one that will revisit potential policy changes with us to ensure we make the best selections for our situation especially when they have a name and personnel changes.

08-23-2017, 10:17 AM	#37
lobstadanca Senior Member Join Date: Nov 2013 Location: Smith Point West Alton Posts: 73 Thanks: 79 Thanked 44 Times in 10 Posts	Thank you Thanks to all for your helpful suggestions! We have had insurance coverage through a local agency since 1998. It was a family run agency, but changed names 3 times since 1998. I always felt they shopped around to provide us with the best coverage for our home and within the past 1-2 years, we added auto and watercraft policies. I don't recall that we have ever submitted a claim through them until recently. They will not be paying the claim based on an understanding of our homeowners coverage I had with them in 2014. The company had undergone another name change and we moved here as our primary residence. The original people I talked to are no longer with the company. There is nothing in writing, no recorded phone calls, etc. As one poster noted, a company is only as good as in the manner they process claims. Thank you again for all of your recommendations. I will research the most promising ones. We'd like to go with a company who has a great reputation and one that will revisit potential policy changes with us to ensure we make the best selections for our situation especially when they have a name and personnel changes.