At the end of another call to TWC tech support, a week after they said they would get back to me within 24 hrs and didn't, they told me that everything seems to be working fine on their end and since they didn't have access to Outlook Express or Mozilla Thunderbird software they couldn't support them or fix any problems resulting from their use. I have to wonder about the technical expertise of "tech" folks assigned to working with customers and about the support policies that coach them on how to respond to requests for help. I don't imagine I'll have any luck in future dealings with them and thus I'm on my own to find a better email service provider.
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