Quote:
Originally Posted by TiltonBB
I have used Rymes for 15 years. I have never had a problem with them and the problem with the defective meter surprises me.
I assume you have a written document that confirms they replaced the defective meter.
I think you have a number of choices to resolve this:
Send a complaint letter describing your problem to James Rymes, President of Rymes. Mark it "Personal" so it will most likely be opened by him. I would be surprised if he does not take some action.
Make a complaint to the Better Business Bureau
Call the Attorney Generals Consumer Affairs office and make a written complaint. Sometimes their input will help. If you make a written complaint send a copy to Rymes.
I don't think you will have to take all these steps because I assume Rymes will see the need to resolve this issue. I would pay the bill at this time so that your credit is not affected and assume that at some future date you will get your money back.
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I had to be here when they replaced meter to keep gas shut off, turn off furnace...my problem is getting no response from numerous calls and emails?