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bigdog · 06-21-2018, 02:52 PM

Let me review, as my original Post may have not been entirely clear.....

Amerigas came on June 4, diagnosed the problem. The Service tech said he would order this $10 toggle switch, they didn't ! He also said he would followup with a call in a few days, that didn't happen either, so I feel like I was just given lip service !

Upon calling their office in Concord, they told me the part was not ordered, but checked with tech who serviced, apparently he dropped the ball !

Part was ordered around 6/7 and they office said they would call to schedule install visit. My wife called and again around 6/14, and again lip service... They said they'd call us Monday 6/18 never happened ! We did receive a call Tue 6/19, they would be sending a Tech out toady 6/21.
I'm in Mass now, wife at the Lake, so will sync up with her later today to see if Amerigas shows up ???

One last thing, apparently Amerigas has split the service area for Gilford, part of the town is serviced by the Concord office, the other half by the Laconia office, something to do with restructuring ?

And now you know the rest of the story ! (Paul Harvey)

06-21-2018, 02:52 PM	#6
bigdog Senior Member Join Date: Apr 2006 Location: Central MA-Gilford Posts: 1,452 Thanks: 347 Thanked 124 Times in 98 Posts	Let me review, as my original Post may have not been entirely clear..... Amerigas came on June 4, diagnosed the problem. The Service tech said he would order this $10 toggle switch, they didn't ! He also said he would followup with a call in a few days, that didn't happen either, so I feel like I was just given lip service ! Upon calling their office in Concord, they told me the part was not ordered, but checked with tech who serviced, apparently he dropped the ball ! Part was ordered around 6/7 and they office said they would call to schedule install visit. My wife called and again around 6/14, and again lip service... They said they'd call us Monday 6/18 never happened ! We did receive a call Tue 6/19, they would be sending a Tech out toady 6/21. I'm in Mass now, wife at the Lake, so will sync up with her later today to see if Amerigas shows up ??? One last thing, apparently Amerigas has split the service area for Gilford, part of the town is serviced by the Concord office, the other half by the Laconia office, something to do with restructuring ? And now you know the rest of the story ! (Paul Harvey)