Quote:
Originally Posted by thebix
The Monkey has postponed the April 10 show of Asleep at the Wheel, as expected. But their new date of July 18 conflicts with another even I have scheduled.
When I asked the Monkey for a refund they said:
'We're sad to hear you cannot make it to the reschedule date. Unfortunately as per our ticketing policy (which is industry standard) tickets are non-refundable. We can however make a couple suggestions for what you might be able to do."
Unlike airlines and most other business that understand the situation and realize the change of dates and plans are NOT the responsibility of the customer. The responsible thing for the Monkey to do in the current situation when a date change makes existing tickets unusable is to refund and let the Monkey resell the seats for the new date, not make it the customers burden.
The new norm, and new 'standard', is to refund when the dates have to change. See this from the BAA for the Boston Marathon:
'The BAA will refund any runner and wheelchair athlete registered for the Boston Marathon who can't make the new race date.'
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Agreed. I don't like to criticize a music venue because it's a brutal business and I love live shows, but their answer is BS. I've had at least 4 shows rescheduled on me over the years, including 2 during the current crisis, and every time I've had the option of a refund.
If you paid by credit card, you could dispute the charge