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Kylie · 07-26-2006, 01:57 AM

I spent many years as an a owner/manager in a quality food establishment highly regarded by its patrons. I never thought it the responsibility of those dining in my establishment to tell me what might be off or going wrong. I think it's presumptious of a restaurant owner to expect patrons to do quality control. Diners are not there to be experimented upon. They're not paying to provide feedback on their experience. Patrons enter the establishment expecting quality food, service and overall guest experience. To Pepper specifically, I greatly respect what you have accomplished, but for the guest who is dining on an evening when you are too busy to monitor the dining room, should they bear the frustration and the cost of a poor experience? The restaurateur is at fault when a patron is charged for a dissapointing evening out. And, this is not about money, it's about unfulfilled expectations, peace of mind, relaxation, etc. The opportunity for a quality dining experience with family and friends is very special and too infrequent. Poor service and questionable food quality/presentation is not acceptable. A complimentary dessert doesn't fix the problem. The damage is done. Time is precious.

07-26-2006, 01:57 AM	#7
Kylie Junior Member Join Date: Jun 2006 Posts: 3 Thanks: 0 Thanked 0 Times in 0 Posts	Not the guest's responsibility I spent many years as an a owner/manager in a quality food establishment highly regarded by its patrons. I never thought it the responsibility of those dining in my establishment to tell me what might be off or going wrong. I think it's presumptious of a restaurant owner to expect patrons to do quality control. Diners are not there to be experimented upon. They're not paying to provide feedback on their experience. Patrons enter the establishment expecting quality food, service and overall guest experience. To Pepper specifically, I greatly respect what you have accomplished, but for the guest who is dining on an evening when you are too busy to monitor the dining room, should they bear the frustration and the cost of a poor experience? The restaurateur is at fault when a patron is charged for a dissapointing evening out. And, this is not about money, it's about unfulfilled expectations, peace of mind, relaxation, etc. The opportunity for a quality dining experience with family and friends is very special and too infrequent. Poor service and questionable food quality/presentation is not acceptable. A complimentary dessert doesn't fix the problem. The damage is done. Time is precious.