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WakeUp · 07-26-2006, 06:11 AM

Kylie - you are 100% correct. Not only is it the burden of the operator, but the responsibility and job of the operator/manager/owner to insure the restaurant presents the best it possibly can every time it opens the doors. Each time a owner/manager/employee cashes their check, they are assuming that responsibility. However, I've been an owner in the business long enough to know that things will happen. I've always had the attitude that if something was to go wrong, I would do whatever it took so that the people would feel guilty down-talking the restaurants. That's because they would remember someone who went 100% out of their way to remedy the situation.

07-26-2006, 06:11 AM	#8
WakeUp Senior Member Join Date: Apr 2004 Posts: 83 Thanks: 0 Thanked 4 Times in 4 Posts	Right on the money..... Kylie - you are 100% correct. Not only is it the burden of the operator, but the responsibility and job of the operator/manager/owner to insure the restaurant presents the best it possibly can every time it opens the doors. Each time a owner/manager/employee cashes their check, they are assuming that responsibility. However, I've been an owner in the business long enough to know that things will happen. I've always had the attitude that if something was to go wrong, I would do whatever it took so that the people would feel guilty down-talking the restaurants. That's because they would remember someone who went 100% out of their way to remedy the situation.