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Originally Posted by Kylie
... To Pepper specifically, I greatly respect what you have accomplished, but for the guest who is dining on an evening when you are too busy to monitor the dining room, should they bear the frustration and the cost of a poor experience? The restaurateur is at fault when a patron is charged for a dissapointing evening out. And, this is not about money, it's about unfulfilled expectations, peace of mind, relaxation, etc. The opportunity for a quality dining experience with family and friends is very special and too infrequent. Poor service and questionable food quality/presentation is not acceptable. A complimentary dessert doesn't fix the problem. The damage is done. Time is precious.
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Kylie - in a restaurant where servers take the orders, serve all beverages, and serve each course, there are multiple opportunities to monitor the quality, presentation, and portioning of the meals as well as the satisfaction of the customer.
In a place like mine, where the customer orders at the counter, there is no one person who is constantly in contact with any given table. It is precisely for this reason that I routinely monitor.
Obviously your comments are in response to my recent post in another thread - and I strongly suspect you misunderstood my post completely. The point I was making is that if something is wrong, and someone is stopping by to see how you are enjoying your meal, TELL! If I don't get to the table fast enough, flag me down! No consumer should ever keep their mouth shut about a problem with any product, be it a meal, a retail item, or otherwise.