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Waterbaby · 07-26-2006, 07:59 PM

[QUOTE=chipj29]Wow, I couldn't disagree more with Kylie and Wakeup. If you read the other thread, you will see that Pepper and I agree on this. First let me state that I am a former (reformed?) manager of a large restaurant chain. Our philosophy was to make every guest happy the first time, and if that was not possible, to do what it took to make the guest leave happy...the first time. In the case stated above, that was not possible. Why? Because it was not known that that guest was not happy. Of course the server should have asked, or known. In the absence of that, the restaurant has almost no way of knowing. The guest could have said something, which hopefully the restaurant would have done something to turn things around. If the guest had left with that done, then this thread may not even exist. The original poster (MaryS) would have said, hey we went to the Wolfeboro Inn, and honestly we didn't enjoy the experience. However, when we said something to the manager, he/she did what it took to make it right. We left happy. The manager took a bad experience and turned it into a good experience. Without the opportunity to make things better, we have a guest leaving saying they will never be back. Poof...there goes that guest, and they don't grow on trees.

On behalf of restaurant owners and managers everywhere, if you have a bad, or even a good experience, please make it known to the manager or staff. It can only help them get better, and gives them a chance to make you...the guest...happy.[/QUOTE]

.......because you said what I was trying to say!

07-26-2006, 07:59 PM	#14
Waterbaby Senior Member Join Date: Apr 2004 Location: Kensington, NH and Paugus Bay Marina Posts: 656 Thanks: 323 Thanked 17 Times in 13 Posts	Thanks Chip........ [QUOTE=chipj29]Wow, I couldn't disagree more with Kylie and Wakeup. If you read the other thread, you will see that Pepper and I agree on this. First let me state that I am a former (reformed?) manager of a large restaurant chain. Our philosophy was to make every guest happy the first time, and if that was not possible, to do what it took to make the guest leave happy...the first time. In the case stated above, that was not possible. Why? Because it was not known that that guest was not happy. Of course the server should have asked, or known. In the absence of that, the restaurant has almost no way of knowing. The guest could have said something, which hopefully the restaurant would have done something to turn things around. If the guest had left with that done, then this thread may not even exist. The original poster (MaryS) would have said, hey we went to the Wolfeboro Inn, and honestly we didn't enjoy the experience. However, when we said something to the manager, he/she did what it took to make it right. We left happy. The manager took a bad experience and turned it into a good experience. Without the opportunity to make things better, we have a guest leaving saying they will never be back. Poof...there goes that guest, and they don't grow on trees. On behalf of restaurant owners and managers everywhere, if you have a bad, or even a good experience, please make it known to the manager or staff. It can only help them get better, and gives them a chance to make you...the guest...happy.[/QUOTE] .......because you said what I was trying to say!