[QUOTE=Pepper]Kylie - in a restaurant where servers take the orders, serve all beverages, and serve each course, there are multiple opportunities to monitor the quality, presentation, and portioning of the meals as well as the satisfaction of the customer.
In a place like mine, where the customer orders at the counter, there is no one person who is constantly in contact with any given table. It is precisely for this reason that I routinely monitor.
Obviously your comments are in response to my recent post in another thread - and I strongly suspect you misunderstood my post completely. The point I was making is that if something is wrong, and someone is stopping by to see how you are enjoying your meal, TELL! If I don't get to the table fast enough, flag me down!
No consumer should ever keep their mouth shut about a problem with any product, be it a meal, a retail item, or otherwise.[/QUOTE]