I did not have a bill since my room was paid for by another couple as a gift so I cannot look to see exactly what was charged. I posted this message as a courtesy to the people who were asking since they live out of state and would have no other way to find out. Obviously, I have no issue since the problem did not affect me so I don't feel comfortable posting the establishment's name. The only thing I did notice was the card on the back of the room door that said "Room rate: $225 per person + tax + gratuity," written in pen under the standard emergency exit notice.
It was a 2-night stay, Friday and Saturday. Complimentary breakfast was served Sat & Sun. Upon checkout, guests dropped their keys off and were told they were all set. One couple asked for a receipt and that is when the $40 gratuity was spotted. Other guests then asked for a receipt and noticed they were charged as well. They asked for the manager but after quite a bit of time "trying to find him," they were told he was not on the property.
Our friends are only wondering if it is proper to add this gratuity charge. They have stayed in similar establishments and not seen this in the past.
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