[Nadia]

I appreciate everything you've posted. It's customers like yourself that help owners to identify problems that they don't always catch right away. Seems to be the problem lies within the server in this case. I did speak to the server, his account was that two young ladies joined you and your wife a bit after 5:30, added their order to your already placed order, and you requested that the food be delivered at the same time. In his account this happened past 5:30, when the resteraunt became very busy. Before I say anything else I have to make sure we've got the right incident. What i'm trying to do is identify what the problem really is so I can fix it. It's possible he did not handle the situation correctly when two others joined your party. It's possible he was too slow in taking your order. If you were there at 5:30, your order should have been in before the rush. I'm just trying to make sense out of what's going on, I appreciate your help in this matter.

I did not mean to say you were rude, or make it seem like you were in a rush. The people that left were in an obvious rush. Sorry if that was unclear, my bad. Your posts have been discussed with the owner of this business, and I can assure you we will take action to ensure this does not continue to happen. We are discussing numerous solutions to this problem. I certainly do appreciate and acknowledge your annoyance, and I sincerely apologize for your negative experience once again.

You can also feel free to PM me with further details of this incident. The more you can tell me the more it helps me. Thank you Boston Fireguy. Your specific input and detailed comments are what helps business owners achieve more and more success.