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Lake Lady 6 · 10-16-2006, 11:14 AM

I made airline reservations for grandchildren to come to Florida during Feb. vacation last week through travel servcie associated with my credit card (believe it is Carlson Travel). The agent gave me the itinerary, confirmation number, travel insurance policy, etc., and said I would receive an e-mail wiith all the information as well.
By this morning nothing had been received - called and was told by a different agent "the agent made an error and your reservation is null & void" and proceeded to tell me he could book another but it would cost more and was a very late arrival which was unsatisfactory to me.
Spent about three hours calling and being transferred before finally being connected to an agent who knew what she was doing and confirmed that it had been the agent's error and was able to re-book for me.
While not quite as frustrating as MetroCast it does show the customer service is a oxymoron.

10-16-2006, 11:14 AM	#8
Lake Lady 6 Senior Member Join Date: Apr 2004 Posts: 102 Thanks: 0 Thanked 1 Time in 1 Post	Maybe MBNA WorldPoints I made airline reservations for grandchildren to come to Florida during Feb. vacation last week through travel servcie associated with my credit card (believe it is Carlson Travel). The agent gave me the itinerary, confirmation number, travel insurance policy, etc., and said I would receive an e-mail wiith all the information as well. By this morning nothing had been received - called and was told by a different agent "the agent made an error and your reservation is null & void" and proceeded to tell me he could book another but it would cost more and was a very late arrival which was unsatisfactory to me. Spent about three hours calling and being transferred before finally being connected to an agent who knew what she was doing and confirmed that it had been the agent's error and was able to re-book for me. While not quite as frustrating as MetroCast it does show the customer service is a oxymoron.