This is a good time to start establishing relationships with local trades. I agree, start with whoever worked on the system before. While he's there (she?) start a conversation about who else does retail residential repairs, carpenter, electrician, etc. A good relationship with one will go far when you need somebody else. Whoever answers the phone is also a great place to start schmoozing. This person is your "first responder", can schedule you tomorrow or next November.
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