I am not defending the WL and I have no affiliation with them but...
It is possible that someone was told to remove the sign and simply forgot to do so. Of course, once the conflict became known the correct thing to do was to honor the offer and get the sign down immediately.
My point is that it is reasonable to assume innocence rather than bad intent.
When I owned my business things would happen such as an HVAC failure.
I would expend a lot of effort to remedy the problem asap. Sometimes it would be at great expense for expedited service or over nighted parts. That was the right thing to do.
Unfortunately, I would sometimes hear customers complaining saying "That cheap &@#% won't pay to keep us cool".
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