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Originally Posted by TomC
in Moultonboro, the papers Adelphia included with recent bills indicates that Time Warner will become the cable provider....
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The deal is done, but the same folks up in North Conway are running the show. The cable works OK when its working, but technical support is terrible. You can't just call North Conway and talk to the people that run the head-end. When I had a problem (DNS was not working even though the Internet was), it took me four sessions with Time Warner tech support for them to even admit that it was their problem. At one point they asked "Oh, are you one of the former Adelphia customers?" As if they wanted to wash their hands of the scum they had just purchased. I was told that a level two tech would call me within two hours - so I waited around - and then, just like magic, the problem was fixed... no call of acknowledgement from support. But, its a monopoly. No Verizon DSL or FIOS, and no satellite because I'm behind a hill. I'm left feeling glad I have high-speed Internet at all.